Refund & Cancellation Policy

Elixpo Pay processes payments for digital subscriptions to Elixpo's own software products (such as Elixpo Blogs Member). As these are digital, non-tangible services delivered immediately, the following policy applies to cancellations and refunds.

Cancellation

You can cancel a subscription at any time from your account settings on the relevant Elixpo product. Cancellation stops the next renewal — your access continues until the end of the period you've already paid for, after which the plan reverts to free.

Refunds

• Duplicate or accidental charges are fully refunded. Contact us within 7 days with your payment reference.
• Service not delivered — if a successful payment did not unlock the purchased benefit, we will either grant access or issue a full refund.
• Unused time on a current billing period is generally non-refundable, since access remains active for the full paid period after cancellation.

Approved refunds are returned to the original payment method, processed through our payment provider (Razorpay), and typically settle within 5–7 business days depending on your bank.

How to request a refund

Email hello@elixpo.com from your account email with your payment/transaction reference and a short description. We respond within 2 business days.

Chargebacks & disputes

If you believe a charge is incorrect, please contact us first — we can resolve most issues faster than a bank dispute. Chargebacks are handled through the originating provider.

Contact

Questions about this policy? Email hello@elixpo.com or visit our contact page.